1.Purpose of Personal Data Collection
We collect customer information exclusively for purposes related to enhancing your experience and managing our operations, including:
Customer Support: Facilitating purchases, processing payments, and coordinating delivery services.
Service Delivery: Providing product information, bespoke services, and dedicated assistance upon request.
Exclusive Updates: Sending curated notifications regarding our latest offers, curated experiences, and new releases.
Issue Resolution: Addressing and resolving any matters arising from your transactions.
2.Scope of Data Collection
We collect essential personal information when you place an order or make a reservation on our website, including:
Full Name:
Email Address:
Telephone Number:
Physical Address:
3.Data Retention Period
Your personal data will be securely stored until a deletion request is formally submitted, or until you log into your account to remove it. In all other circumstances, your personal information will be kept strictly confidential and securely housed on the servers of DAEHA JOINT STOCK COMPANY – HANOI DAEWOO HOTEL.
4.Authorized Parties with Access to Information
Access to your personal information is strictly restricted to the following authorized entities:
DAEHA JOINT STOCK COMPANY – HANOI DAEWOO HOTEL.
Strategic Partners: Trusted third-party service providers bound by contractual agreements with us. These partners receive information strictly in accordance with contractual terms (either in part or in full) solely to assist in delivering our services to you.
Legal Compliance: We may disclose personal information if required by law, or when such disclosure is reasonably deemed necessary to comply with legal processes.
Business Transfers (if applicable): In the event of a merger, acquisition, or consolidation of all or part of our company, the acquiring entity will inherit access to the information maintained by us, including personal data.
5.Details of the Data Controller
Entity Name: DAEHA JOINT STOCK COMPANY – HANOI DAEWOO HOTEL
Legal Status: Established and operating under Business Registration Certificate No. 0100113215, issued by the Business Registration Office of the Hanoi Department of Planning and Investment.
Headquarters: 360 Kim Ma Street, Giang Vo Ward, Hanoi
Hotline: 024 3831 5000
6.Methods for Users to Access and Rectify Personal Data
Should you wish to access, review, or rectify the personal information you have provided, you may do so through the following channels:
Hotline: 024 3831 5000
Email: reservation@daewoohotel.com
Grievance Redressal Mechanism for Data Misuse:
At https://www.daewoohotel.com/, safeguarding your privacy is of paramount importance. We solemnly pledge never to share, sell, or lease your personal information to any unauthorized third parties. Hanoi Daewoo Hotel is committed to utilizing your data solely under the following circumstances:
- To comply with mandatory directives from law enforcement or judicial authorities.
- To elevate and personalize the quality of our guest services.
- To resolve any disputes or grievances efficiently.